Shipping & Returns

Shipping

Free on every US order. Orders placed by 2 pm Eastern usually ship the same day.

• Where we ship. We currently ship to addresses in the United States. Hand sanitizer contains alcohol and ships within the US only. Outside the US and would love our face serums or essential oils? Write to us at hello@lemyn.com and we will see what we can do.
• What it costs. Nothing. Shipping is free on every order.
• When it leaves. Orders placed by 2 pm Eastern on a business day usually ship the same day (Monday to Friday, except holidays); later orders go out the next business day. We email you a tracking link as soon as your package is on its way.
• How it travels. We ship with USPS, UPS or FedEx. Our hand sanitizer contains alcohol, so carrier rules require it to travel by ground; to some states that takes a few extra days.
• Delivery times are estimates. Once your package is with the carrier, the delivery date is in the carrier’s hands. We are not responsible for carrier delays, but we will always help you chase a package.

Try it risk-free

Your first order of each product line is covered: not happy within 30 days, and you get your money back.

How it works

• It covers your first order of each of our three product lines — hand sanitizer, face serums and essential oils — in any size or pack.
• It covers up to three bottles from that order.
• It is one per customer (and one per household, address and payment method) for each product line.
• To use it, write to hello@lemyn.com or ask our concierge within 30 days of delivery and include your order number. We refund the price you paid for the covered bottles to your original payment method; banks usually show it within 5 to 10 business days.
• Orders placed through Amazon, Walmart or another store follow that store’s own return rules.
• We may decline a request that does not meet these terms or that we reasonably believe is abusive or fraudulent — for example repeat claims under different names or addresses.

Returns after your first order

Face serums and essential oils: unopened, within 30 days, you pay the return shipping. Hand sanitizer: final sale.

Face serums and essential oils

• You can return them unopened, with the seal intact, within 30 days of delivery, for a refund of the product price.
• Please contact us first at hello@lemyn.com. We will send you the return address. Packages sent back without contacting us first cannot be accepted.
• Return shipping is paid by you and is not refunded. We recommend a tracked service; we are not responsible for returns lost on the way back to us.
• Opened products cannot be returned outside the risk-free promise — they are freshly made skincare, and for your safety and every other customer’s we never resell a product that has left our hands.

Hand sanitizer

• Hand sanitizer is final sale outside the risk-free promise. It is a regulated over-the-counter product that contains alcohol, and once it has left us we cannot take it back. This applies to every size and pack.

Business, wholesale and professional orders

• Orders placed through a business, wholesale or professional account follow the terms of that account, not this page.

Damaged, wrong or missing

Send us a photo and we will replace it or refund it.

• Damaged or wrong item. Tell us within 30 days of delivery and send a photo of the item and the packaging. We will send a replacement or refund it — no need to send anything back.
• Package not arrived. Tell us within 30 days of the expected delivery date. If tracking shows the package was not delivered, we will replace it or refund it.
• Tracking says delivered, but you cannot find it. Please check with neighbours and your building first. A package that tracking shows as delivered to the address you gave us counts as delivered; we will gladly help you open a claim with the carrier.
• Wrong address. Please check your address at checkout. We are not responsible for packages sent to an address you entered incorrectly.